Return & Refund Policy

At Dizayn Atelier, we specialize in personalized, print-on-demand products, crafted uniquely for each customer. Please review our return policy carefully before placing your order.

1. Personalized Products

As our items are customized to your specifications, all sales are final. We cannot accept returns or issue refunds for personalized products unless:

There is a manufacturing defect.
The item arrives damaged or is incorrect due to our error.

2. Order Issues

If you encounter any issues with your order, such as:

Incorrect personalization details.
Damage during shipping.

Please contact us within 7 days of receiving your order at [support email or WhatsApp contact link], providing:

Your order number.
Clear photos of the product and issue.

We will work to resolve the problem promptly.

3. Non-Personalized Products

For any non-personalized items, we offer a 14-day return policy, provided the item is:

Unused and in its original condition.
Returned with its original packaging.

Return shipping costs are the responsibility of the customer.

4. Refund Process

Refunds, if applicable, will be processed after the returned item is received and inspected. Please allow 7-10 business days for the refund to reflect in your account.

5. Shipping Delays

Please note that delivery times are estimated by our manufacturing partners and carriers. Delays caused by external factors (e.g., customs, weather) are beyond our control and are not eligible for refunds.

Contact Us

We are here to assist you! For any questions or concerns regarding our return policies, feel free to reach out via:

WhatsApp: [WhatsApp link]

Thank you for choosing Dizayn Atelier! We are committed to ensuring your satisfaction with our personalized products.